Common Support Issues:

1. Password / Login Problems
2. Billing Concerns
3. System Requirements
4. Technical Issues with Members Area
5. All other concerns and requests

1. Password / Login Problems:

My password doesn't work

a. Make sure you're entering your username and password exactly as it appears on your email reciept.
b. If you're still experiencing problems please email the support staff at support@ladyboygold.com and we’ll get back to you right away.

I don't know my password and/or username

a. Check your email that you used on the join form for your membership reciept.
b. Contact our support team at support@ladyboygold.com.

2. Billing Concerns:

How do I cancel my membership?

a. CCBill Customers - https://support.ccbill.com
b. Epoch Customers - http://www.epoch.com/billingsupport
c. GXBill Customers - http://www.gxbill.com
d. If you don't know which biller your membership is with or you have any other billing concerns please contact our
support staff at support@ladyboygold.com.

3. System Requirements

a. You may view LadyboyGold.com on any system, with any internet connection, on any internet browser. The site has been tested and optimized for both Windows and Apple PC platforms,
b. Your connection speed will only affect your download times. Photos are optimized for minimal download time. There are multiple video formats and sizes so you can choose the best one for your connection speed.
c. Videos are available to download or stream in Windows Media (version 7.0 or higher), and Real Player in small, medium and large sizes. Each video is also available as a free download for your iPod (.m4v format). You cannot stream the iPod file.

4. Technical Issues with Members Area

The photos show up as broken picture icons.

a. Try refreshing the page in your internet browser
b. Check your donwload speed and make sure the file has completely downloaded. Many video files are 30MB or more, so if you have a slow connection speed, it may take a while for the video to start.
c. Make sure you have most recent version of your media player installed. For free updates, visit:
Windows Media Player
Real Player
iTunes (iPod)

5. I found a broken/missing link in the members area.

a. Please report all errors or omissions to support@ladyboygold.com.

5. All other issues and concerns

If your questions have not been answered here, please contact the support staff at support@ladyboygold.com.